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InfoLogistics South Africa (Pty) Ltd
T. +27 (087) 720-1054
Company Registration No:
The Protection of Personal Information Act, 2013 (“POPIA”) provides for 8 Data protection Information
principles to apply with to ensure the protection of all data that relates to companies, employees and Clients.
The Promotion of Access to Information Act, 2 of 2000 provides for access to such information and in which
instances it may be refused.
Data privacy and data protection is important to InfoLogistics and this Policy sets out the POPIA principles in
line with existing FAIS requirements to ensure the safekeeping of all Data by InfoLogistics and
Persons/Employees/Parties (as applicable). This Policy applies to all Data obtained via products, services,
websites, events operated by InfoLogistics or by any other means.
Information: means any Data relating to the Data Subject and include reference to personal
Data Subject: means the person to whom the personal information relates and can include Clients,
employees and/or Company information.
Processing: Any use by any means of a Data Subject’s Information.
Principle 1: Accountability: InfoLogistics must appoint an Information Officer who will be responsible for
ensuring that the 8 POPIA information principles are implemented and enforced in InfoLogistics.
Principle 2: Processing Limitation: Only necessary Information should be collected, directly from the person to
whom the Personal Information relates and with their consent and the processing should be for a lawful
Principle 3: Purpose specification: Personal Information should be collected for a specific purpose and the
Data Subject must be made aware of the purpose for which it was collected.
Principle 4: Further processing limitation: Further processing of Personal Information must be compatible with
the purpose for which the information was collected (Principle 3).
Principle 5: Information quality: Reasonable steps must be taken to ensure that all Information collected is
accurate, complete, not misleading and up to date in accordance with the purpose for which it was collected
(Principle 3).
Principle 6: Openness: The Party collecting the Information must be transparent and inform the applicable
Regulator if it is going to process the Information and ensure that the Data Subject has been made aware that
his/her Information is going to be collected.
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InfoLogistics South Africa (Pty) Ltd
T. +27 (087) 720-1054
Company Registration No:
Principle 7: Security Safeguards: The integrity of the Information under the control of a party, must be secured
through technical and operational measures.
Principle 8: Data Subject Participation: Data Subjects have the right (free of charge) to request confirmation
from the party that holds their Information on the details they hold and may request for it to be
Appointment of the Information Officer:
InfoLogistics has appointed an Information Officer who is a senior person in InfoLogistics, who will be
responsible for ensuring that InfoLogistics has been properly informed and trained on ensuring the
safekeeping and protection of Information in InfoLogistics and that the required processes are implemented to
ensure compliance.
The Information Officer can be contacted at
Tel: +27 (087) 720-1054 or
Information Purpose:
The type of Information InfoLogistics collects will depend on the purpose for which the Data is collected and
InfoLogistics will collect the necessary Information from Data Subjects for various purposes, including the
rendering suitable services for e.g. services (including the rendering of advice and intermediary
services) and administrative services to Data Subjects;
improving services and product offerings to Data Subjects;
providing information and resources most relevant and helpful to Data Subjects;
appointing suitable individuals/companies to provide services/products to Data Subjects;
ensuring compliance with legislation that requires specific information to be collected.
Access to Information:
Data Subjects have the right to request a copy of the Information that InfoLogistics hold on them or
their business. Should a Data Subject wish to obtain any such information, the Data Subject may
request it by contacting the Information Officer on the details provided above. Any such access
request may be subject to the payment of an allowable administration fee.
InfoLogistics will not disclose or share Information relating to any Data Subject unless: it is specifically
agreed with the Data Subject; it is already publicly available or in the interests of the public; required
in terms of Law or if InfoLogistics believes in good faith that the Law requires disclosure thereof.
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InfoLogistics South Africa (Pty) Ltd
T. +27 (087) 720-1054
Company Registration No:
InfoLogistics’ PAIA Manual (in terms of the Promotion of Access to Information Act, 2 of 2000) sets out
the process for access by third parties to a Data Subject’s Information kept by InfoLogistics, and the
instances in which it may be refused.
Collection of Information:
General: InfoLogistics collects Information in various ways e.g. directly from individuals (for example,
when purchasing a product, solution or service, registering an account, using a product, or signing up
for a newsletter), from employers, publicly available information, through cookies, and/or similar
technology. Where possible, InfoLogistics must inform Data Subjects which information they are
legally required to provide to InfoLogistics, and which information is optional. With the Data Subject’s
consent, InfoLogistics may supplement the information with other information received from other
companies and/or organizations such as the South African Revenue Services (SARS) in order to
enable InfoLogistics to render suitable and proper services to Data Subjects.
User Supplied Information: The Data Subject may be required to provide some personal information,
for example, his/her name, address, phone number, email address, payment card information (if
applicable), and/or certain additional categories of information as a result of using/receiving
professional services, purchasing products or solutions, and using websites and related services.
InfoLogistics will keep this information in a contact database for future reference, as needed.
Marketing: InfoLogistics may use certain Information provided by Data Subjects to offer them further
services that InfoLogistics believes may be of interest to them or for market research purposes. These
services are subject to prior consent being obtained from Data Subjects. If a Data Subject no longer
wishes to receive further services or offers from InfoLogistics, it may unsubscribe from the services or
contact the Information Officer at the contact details provided above.
Usage and Web server logs: InfoLogistics may track information about a Data Subject’s usage and
visits on InfoLogistics’ website. This Information may be stored in usage or web server logs, which are
records of the activities on InfoLogistics’ services, products and/or sites. InfoLogistics’ servers
automatically capture and save such Information electronically. Some examples of the Information that
may collected include the Data Subject’s:
o Unique Internet protocol address;
o Name of the Data Subject’s the unique Internet Service Provider
o the city, state, and country from which a Data Subject accesses InfoLogistics’ website
o the kind of browser or computer used;
o the number of links clicked within the site;
o the date and time of visits to the site;
o the web page from which the Data Subject arrived on InfoLogistics’ site;
o the pages viewed on the site;
o Certain searches/queries conducted on the site via InfoLogistics’ services, products and/or
o the information collected in usage or web server logs help InfoLogistics’ to administer the
services, products and sites, analyse its usage, protect the product and/or website and
content from inappropriate use and improve the user's experience.
Cookies: In order to offer and provide a customized and personal service through InfoLogistics’
products and websites, InfoLogistics may use cookies to store and help track information about the
Data Subject. A cookie is a small text file sent to the Data Subject’s device that InfoLogistics uses to
store limited information about the Data Subject’s use of the services, products or website.
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InfoLogistics South Africa (Pty) Ltd
T. +27 (087) 720-1054
Company Registration No:
InfoLogistics uses cookies to provide the Data Subject with certain functionality (such as to enable
access to secure log-in areas and to save the Data Subject having to re-enter Information into
product, services or website forms) and to personalize InfoLogistics’ services, products or website
content. Without cookies, this functionality would be unavailable.
Retaining of Information:
InfoLogistics may retain personal information for purposes of reporting, administration, monitoring its website
or to communicate with Data Subjects. Information may be retained only to serve the purpose of collecting the
Information and be deleted/destroyed once the purposes has been fulfilled, subject to subject to other
Regulatory requirements where Information is to be kept for a specific prescribed period. Information and
records of a personal nature of Clients and/or Employees will be stored for a period of 5 years before being
Correcting/Amending/Updating/Deletion of Information:
Data Subjects are required to inform InfoLogistics should there be any changes to the Information kept by
InfoLogistics. A Data Subject may request InfoLogistics to correct, amend, update or delete its Information at
any time when applying or making use of any products, services or solutions of InfoLogistics, by contacting the
Information Officer at the contact details provided above. InfoLogistics will take all reasonable steps to confirm
the Data Subject’s identity before making changes to Information.
Information Security:
InfoLogistics shall apply the following measure to ensure security of Personal information:
InfoLogistics will take all reasonable precautions to protect Information from loss, misuse,
unauthorized access, disclosure, alteration and destruction.
InfoLogistics will not sell, rent, or lease mailing lists with Information to third parties and will not make a
Data Subject’s Information available to any unaffiliated parties, except for approved agents, suppliers
and contractors, or as otherwise specifically provided for, as agreed with the Data Subject in writing or
as required in terms of any Law.
InfoLogistics may disclose Information of a Data Subject or Information about a Data Subject’s usage
of InfoLogistics’ services, products, websites or mobile applications to unaffiliated third parties as
necessary to enhance services, product experience to meet InfoLogistics’ obligations to content and
technology providers or as required by law, subject to agreements in place that provides for the
protection of Information of Data Subjects.
InfoLogistics has implemented appropriate security measures to help protect Information against
accidental loss and from unauthorized access, use, or disclosure. InfoLogistics stores Information
about Data Subjects in a restricted access server with appropriate monitoring and uses a variety of
technical security measures to secure Information, including intrusion detection and virus protection
software. InfoLogistics may also store and process Information in systems located outside
InfoLogistics’ premises or the Data Subject’s home country. However, regardless of where storage
and processing may occur, InfoLogistics takes appropriate steps to ensure that Information is
protected as required under relevant Data Protection/Privacy laws.
The Data Subject’s access to some of InfoLogistics’ services and content may be password protected
and non-disclosure of such usernames and passwords are required to ensure the safekeeping of the
Data Subjects Information. It is recommended that the Data Subject sign out and close the browser of
the account or service at the end of each session.
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InfoLogistics South Africa (Pty) Ltd
T. +27 (087) 720-1054
Company Registration No:
InfoLogistics is legally obliged to provide adequate protection of Information, hold and prevent
unauthorised access and use of Information, InfoLogistics is therefore committed to ensure that all
Information of the Data Subject (Clients and/or Employees) will be kept safe and secure and not be
disclosed to any unauthorized third parties, without the consent of the relevant Data Subject.
InfoLogistics may from time-to-time transfer Information within and between various worldwide
locations in compliance with the country of origin’s regulations and this Policy.
Persons/Employees/Parties (as applicable) are not allowed to disclose any Information to any
unauthorized third party as it may lead to a breach, disciplinary action and possible dismissal.
InfoLogistics takes reasonable steps to protect Personal Information, which is held in a firewalled
server. InfoLogistics can however not guarantee the security of information transmitted to it
electronically from Data Subjects and they do so at their own risk. InfoLogistics maintains
administrative, technical and physical safeguards to ensure protection of information against loss,
misuse or unauthorized access, disclosure, alteration or destruction of the information provided to
InfoLogistics by the Data Subject or you’re the Data Subjects employer. InfoLogistics seeks to ensure
compliance with Data Protection/Privacy regulations, laws and industry best practices in respect of the
security of a Data Subjects Personal Information and despite InfoLogistics’ best endeavors to ensure
protection of information. Where the Data Subject is located in another country with other data
protection/privacy laws, InfoLogistics may transfer Personal Information to such other countries but
they may not always guarantee the same level of protection for Personal Information as the one in
which the Data Subject resides (despite InfoLogistics’ best endeavors to ensure protection of
Information. By providing information to InfoLogistics, the Data Subject consents to these transfers.
Name & Surname
David O’Rourke
Shawn Lourens
Information Officer